Simple, fair, no fine print. Here's exactly what to expect when you order from LUMÉ.
All LUMÉ orders are dispatched from Sydney's Eastern Suburbs, Monday to Friday. We ship via Australia Post with full tracking included on every order.
| Destination | Method | Cost | Estimated delivery |
|---|---|---|---|
| Australia-wide | Aus Post Standard Tracked | Free | 2 to 5 business days |
| Sydney Metro | Aus Post Standard Tracked | Free | 2 to 3 business days |
| Interstate capitals | Aus Post Standard Tracked | Free | 3 to 5 business days |
| Regional Australia | Aus Post Standard Tracked | Free | 4 to 7 business days |
Orders placed before 2:00pm AEST Monday to Friday are packed and dispatched the same day. Orders placed after 2pm, or on weekends and public holidays, are dispatched the next business day.
You'll receive an automated tracking email from Australia Post as soon as your order is on its way.
We offer a 30-day return period from the date of delivery. If you're not satisfied for any reason, we'll make it right.
Simply email hello@lumeskin.au within 30 days of receiving your order. Tell us your order details and the reason for your return. We'll respond within 24 hours with next steps.
There are no complicated forms, no restocking fees, and no interrogation about why you want to return.
If your product arrives damaged or faulty, email us a photo and we'll send a replacement immediately, no return of the original item required. This applies unconditionally, in line with Australian Consumer Law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Email hello@lumeskin.au or visit our contact page. A real person responds within 24 hours, Monday to Saturday.