Privacy Policy

Who we are

LUMÉ is a brand operated by Media Rocket Studio Pty Ltd (ABN 14 669 525 633), based in Sydney, NSW, Australia. When we refer to "LUMÉ," "we," "us," or "our" in this policy, we mean Media Rocket Studio Pty Ltd.

We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

When you place an order or contact us, we may collect:

• Name and email address
• Delivery address and phone number
• Payment information (processed securely by Stripe, we do not store card details)
• Order history and product preferences
• Communications you send us

When you visit our website, we may also collect non-personal data including browser type, pages visited, and time spent on pages (via Google Analytics).

How we use your information

• To process and fulfil your order
• To send order confirmations and shipping notifications
• To respond to your enquiries and provide customer support
• To send marketing emails, only if you have opted in
• To improve our website and understand how customers use it

Who we share it with

We do not sell your personal information. We share it only with trusted third parties required to operate our business:

• Stripe, payment processing (stripe.com/au/privacy)
• Australia Post, order delivery
• Mailchimp, email communications (if subscribed)
• Google Analytics, website analytics (anonymised)

Email marketing

If you subscribe to our email list, we'll send you occasional updates about LUMÉ products and skincare. You can unsubscribe at any time by clicking "unsubscribe" in any email, or by emailing hello@lumeskin.au.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption. Payment processing is handled exclusively by Stripe, which is PCI DSS compliant.

Access and correction

You have the right to access and correct your personal information. To request access or correction, email hello@lumeskin.au. We will respond within 30 days.

Cookies

Our website uses cookies to improve your experience and for analytics. You can disable cookies in your browser settings, though some website features may not function correctly as a result.

Contact us

For privacy-related questions or concerns, contact us at hello@lumeskin.au. We take privacy concerns seriously and will respond promptly.